questions + answers
How can I order?
We love custom orders. We also offer in-stock home goods and exclusive, limited edition art pieces.
Custom orders: We offer many pattern and colorway combinations that can be ordered as yardage or made-to-order napkins, pillows, curtains, bedspreads—or whatever you dream up for our talented seamstresses. Please email firstname.lastname@example.org with what you’re looking for—what you saw that you liked, how much you need, and by when—and we’ll take it from there.
For yardage, our minimum order is 1 yard. We offer a discount on yardage over 20 yards.
Will IT look exactly LIKE the online photo?
Not quite, unless you are ordering a limited edition art piece, in which case the photo is of the actual object. Otherwise, almost all our fabric is made to order. The photos serve as a reference only.
Since we print our fabric by hand, not digitally (or even screen printing), no two pieces are exactly the same. Our printers lay each block by hand on the cloth, one strike at a time, allowing for unique color and pattern variations and the occasional, juicy dye drip. All these variations add natural character and, as our artist-printers advance in skill, we sometimes intentionally engineer extra irregularities—oh, but they are not flaws!—so you can enjoy a perfectly imperfect piece.
Can I see a sample before ordering?
Yes, please ask for a swatch before you place your order. Samples of all our fabrics in all our colorways and patterns are available free to interior designers, galleries, showrooms, to the trade. For others, we ask for $10 deposit (or purchase, if you choose not to return the swatches). Our swatches are typically ~6x6” or ~ 12x12”, depending on the pattern.
With swatch in hand, you can experience for yourself the colors and feel of the fabric. Shipping is free for individual samples. Samples usually ship via USPS within 2 weeks of your order; however, we are a tiny shop, and if we don’t have your choice in stock we will let you know when to expect it.
How long will my order take to arrive?
(Almost) all of our work is made-to-order. Our production lead time is 4-6 weeks. For orders of 2 yards or less it is possible we have the fabric in stock; please check with us. For orders greater than 20 yards, contact us to inquire about lead times.
For items like pillow or curtains, please factor in additional time for our seamstresses to do their magic. We may be able to accommodate rush orders for an additional charge, depending on our production schedule and the nature of the order. If you can’t wait to have a one-of-a-kind Dym product in your hand, please check our [SHOP] for a limited selection of in-stock items.
All in-stock fabric, home goods, and limited edition art pieces ship within 5-7 business from Berkeley, CA.
Can I return or exchange my piece?
We want to make sure you love your Dym textile piece. When you place an order, we work with you to ensure what you are getting what you want. We will, of course, exchange an item due to an error on our part. Whatever happens, we commit to communicating with you. And want you to know that we are genuinely friendly!
Please remember that drips, color gradations, and gorgeous irregularities in the patterns are essential to the uniqueness of these handmade textiles. They are not defects! (In case you wondered, we do, sometimes, make real mistakes, like spilling a jar of dye on the cloth, or printing with the wrong color. Those pieces go straight to our annual sample sale.)
If you have any concerns, please contact us within a week of receiving your piece.
How do I care for my textile from Dym?
To care for your textile piece, you may machine wash on the cold water, gentle cycle, or if you prefer, hand wash separately. Use a minimum amount of gentle, ph-neutral soap. Line dry or air dry flat. We’ve found that periodic old-fashioned ironing makes the fabric look its best; use the iron on the side of the cloth that is not printed, with the appropriate heat setting.
While our dyes are quite lightfast, they last longer if they spend less time in direct sunlight. With drapes, a lining goes a long way to protect the print. (All fabrics fade in the sun.)
Thanks to our radically flexible block printing process, we offer free reprinting within the first year on loose (non-upholstered) fabrics that fade. After the first year, please get in touch to know more about reprinting fees.
What kind of fabrics do you print on?
At Dym, we print on fabrics made from 100% natural fibers: silk, linen, and hemp. Our fabric grounds are: linen-silk blend satin, silk linen plain weave, whisper-weight linen, medium-weight linen, cream linen canvas, and natural, unbleached linen canvas. Our fabrics are 58 inches wide, with a minimum one yard order.
If you have fabric you’d like us to print on, we’d be happy to work with you to test it with our dyes. All of our patterns and colorways can be printed on any of our fabrics. We recommend a consultation to discuss which combination would be best for what you have in mind.
Why natural fibers? They respond amazingly to dye colors and, just as importantly, they can be sustainably produced. Unlike poly fabrics made from petrochemicals, natural cloth doesn’t slough off toxic micro-fibers [footnote with link]. Natural fiber cloth wears well, too, softening over time, and it looks beautiful mended. Your grandmother’s and great-grandmother’s quilts were made with natural fibers.
What kind of dye do you use?
We print with dye, which bonds molecularly with the cloth fibers and actually becomes part of the fabric, instead of using ink which melts onto the fibers’ surfaces. Dye maintains a soft “hand” in the cloth, instead of the ink which sits on top of the cloth and can sometimes feels plasticky. Our dyes are non-toxic.
It is safe and legal to rinse excess dye (especially at the small volumes with which we use water at Dym). However, we wanted to do more, so we received a grant from Levi Strauss & Co. to clean and re-use all our water. It’s very exciting.
For U.S. orders we ship via USPS. There is an additional charge for rush orders. Orders over $100 require a signature for delivery, unless you choose to waive this option at your own risk. As part of our sustainability practices, we reuse packing materials and boxes whenever possible. See full [Terms & Conditions].
Yes! We love our international customers. All import, duty, or customs fees are the responsibility of the buyer.
For U.S. orders we ship via USPS. There is an additional charge for rush orders. Orders over $100 require a signature for delivery, unless you choose to waive this option at your own risk. As part of our sustainability practices, we reuse packing materials and boxes whenever possible.
We love our international customers. All import, duty, or customs fees are the responsibility of the buyer.
Do you sell wholesale?
If you are a retailer or showroom and would like to carry our work, please email email@example.com and let us know a little about you. We are always interested in exploring possible partnerships.